Privacy Policy

Thank you for visiting the Orä Partenaires website and for taking the time to become familiar with our Privacy Policy (hereinafter referred to as the “Policy”).

By browsing our website or using our platforms or services, you acknowledge that you have read and understood this Policy, and you agree that your personal information and data will be managed in accordance with it, if applicable.

Our Privacy Policy includes the following sections:

  • Purpose of the Privacy Policy

  • Methods of obtaining consent

  • Personal information collected

  • Purposes of data processing

  • Reasons for data collection

  • Processing methods used

  • How to access and manage your personal information

  • Sharing and reasons for sharing personal information with third parties

  • Retention of personal information

  • Cookies and profiling technologies

  • Effective date

  • Additional information

Purpose of the Privacy Policy

This Privacy Policy is intended to inform our users about how we collect, use, and protect their personal information.

To ensure this protection, Orä Partenaires ensures that consent is obtained from individuals before collecting, processing, or disclosing any personally identifiable information.

The reasons and methods by which Orä Partenaires, or anyone acting on its behalf, will manage personal data are explained in this Policy. It is written in simple terms to ensure full understanding and informed consent from users.

Methods of Obtaining Consent

We ensure that we obtain consent before collecting any individual’s personal information. This consent may be explicit or implicit and may be given either by the individual themselves or by an authorized representative.

Explicit consent may be given orally, electronically, or in writing. However, implicit consent may be inferred from an individual’s actions or inactions. For example, providing a name and phone number to receive a response is considered implicit consent to collect that information. When determining the type of consent required, we consider the nature of the personal information, the purpose of collection, and a reasonable individual’s expectations in similar circumstances.

If we intend to use the personal information for a new purpose, we will specify this new use and obtain consent again.

In certain cases, such as when required by government requests, it may not be possible to obtain consent before processing personal information. We are committed to never sharing this information outside the terms of this Policy, except where legally required or authorized.

Personal Information Collected

Orä Partenaires may collect personal information in various ways, always in a lawful manner and solely for clearly stated purposes, as outlined in this Policy or as permitted or required by law.

The type and sensitivity of the personal information we collect may vary depending on your interactions with Orä Partenaires. It is important for us to clarify what information we collect and use.

We take special care to protect the following types of personal data:

  • Name and contact details: First and last name, email address, postal address, phone number, and other contact information.

  • Demographics: Information such as age, gender, country, and preferred language.

  • Subscriptions: Information about your subscriptions to our communications.

  • Navigation: Data related to your use of our websites and tools, including data you provide or that is generated by your interactions and communication history with our team.

  • Support: Information provided during support requests.

  • Preferences: Information about your interests and preferences, whether inferred or explicitly stated.

  • Submissions: Text or handwritten data and related information.

  • Other data: Additional information gathered during your browsing experience.

Purposes of Data Processing

We and our partners use technologies to collect non-critical information from your device to improve our services and present content and ads tailored to your preferences. You have the option to accept or decline these purposes.

  • Essential and security: We use essential cookies and technologies to ensure optimal operation and security of our online services. Disabling them is not possible. They help secure your connection, save login information, adapt your interface (e.g., language), reduce fraudulent form submissions, and remember your preferences regarding information-collecting technologies.

  • Analytics and user experience optimization: The data collected by these technologies is crucial for enhancing your browsing experience. They help us and our partners understand how you interact with our online services (e.g., navigation path) and evaluate traffic through statistics and usage analytics. You may revoke your consent to these technologies at any time.

  • Marketing and advertising: These data allow us and our partners to track links you click and pages you visit on our platforms. This helps us better understand your preferences and suggest tailored offers and services. They also help create target groups (users with similar interests) to personalize advertising campaigns and measure their effectiveness. You may revoke your consent at any time.

Reasons for Data Collection

The data we collect aligns with the purposes outlined in our Privacy Policy. Here are the reasons your personal information may be collected:

  • To provide a service: We collect and process necessary information to fulfill our commitments and contractual obligations.

  • To improve our products and services: Information from your interactions helps us assess and improve our offerings.

  • To offer personalized products and services: Analyzing your data helps us design tailored products and services.

  • To protect client privacy: The information helps verify identities and preserve confidentiality in communications.

  • To meet legal requirements: Data collection is also used to comply with legal, regulatory, or international obligations.

Processing Methods Used

Orä Partenaires is committed to protecting your personal information and processes it according to industry standards, solely for the purposes stated in this Policy. However, due to the inherent risks of internet transmission, absolute protection is not guaranteed. Any data transmitted is done at your own risk.

How to Access and Manage Your Personal Information

Orä Partenaires ensures that the personal information it holds is accurate, up to date, and complete for its intended purpose.

You have the right to access your personal information and request corrections if it is inaccurate. If you believe your data is incorrect or wish to review it, you may contact us using the details at the end of this Policy.

We will do our best to provide access promptly. For security reasons, we may need to confirm your identity.

In some cases, access may be denied, for instance if it involves disclosing another individual’s personal data without consent or if legal constraints prevent disclosure. If access is denied, we will explain why.

For information held on third-party websites or platforms, please contact those entities directly.

Sharing and Reasons for Sharing Personal Information with Third Parties

Orä Partenaires does not disclose your personal information to companies, organizations, or individuals outside of Orä Partenaires, except to trusted suppliers and partners who need access for the purposes outlined in this Policy, and under the following circumstances:

  • With your consent.

  • For storage on servers, which may involve cross-border transfers. We only use reputable companies with strong privacy policies.

  • For external processing: We may share your information with trusted entities who process it on our behalf, following our instructions and ensuring equivalent data protection.

  • For legal reasons: We may disclose information to comply with laws or if ordered by a court.

Orä Partenaires is committed to never selling or renting your personal information to third parties.

Retention of Personal Information

Orä Partenaires retains collected information for varying durations depending on its nature and relevance to our services. We implement physical and technical safeguards to ensure data security and accuracy during retention.

Personal data may be stored outside the user’s country of residence, especially if a third-party provider or other entity storing data is located abroad. In such cases, data may be subject to local laws and accessible to local authorities.

Once the retention period ends, personal data is deleted.

Cookies and Profiling Technologies

With your consent, Orä Partenaires may use cookies, web beacons, pixels, log files, and other technologies to collect personal data about website visitors and recipients of newsletters or communications. Cookies are data sent from the server to the browser during a site visit and uniquely identify a session. They may include information like IP address, browser type/version, visited pages, visit date/time, session duration, and statistics.

Please note: our website may contain links to third-party sites. Once you leave our site, this Policy no longer applies. Orä Partenaires is not responsible for how those third parties collect or process personal information.

SMS Communications

All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Effective Date

This Policy is effective as of September 22, 2023
Last updated: September 1, 2023

Additional Information

Privacy Officer
For any questions, comments, or concerns about this Policy, please contact:

Nadia Bourgeois
Orä Partenaires
233 Rue de Rouville,
Bromont, QC J2L 2B9
Québec
Phone: 514-269-0265
Email: [email protected]